ALIAS

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Pricing ​

One price per workspace, not per agent. A workspace is one deployment of ALIAS, with its own products, desk, data and sign-in.

Founding customers

The hosted service is opening soon. The first 100 workspaces keep the price they sign up at for as long as they stay.

Free

For trying ALIAS on one product, or a small one that stays small.

€0for good

Ask for early access
  • 1 product
  • 2 desk users
  • 300 tickets a month
  • Reports kept 30 days
  • Hosted in the EU
  • Community support

Team

Recommended

For a team supporting a few products, on a desk with its own name and look.

€9a month

Ask for early access

Everything in Free, and

  • 3 products
  • 5 desk users, then €2 each
  • 3,000 tickets a month, then €5 per 3,000
  • Reports kept a year
  • Your name, logo and colours on the panel
  • Signed webhooks
  • Email support within 2 working days

Business

For a studio or company with many products, its own sign-in and live help.

€39a month

Ask for early access

Everything in Team, and

  • Unlimited products
  • 25 desk users, then €2 each
  • 30,000 tickets a month, then €5 per 10,000
  • Reports kept as long as you set
  • Live conversations
  • Remote assistance: the screen and a shell
  • Your own sign-in provider
  • Hosted in the EU or the US
  • Email support within 1 working day

Self-hosted

Every feature, on your own servers, with no limits but theirs. No license files and no phoning home.

€390once, for one deployment

Then €149 a year to keep getting upgrades and support. What you have keeps working either way.

See how it's deployed
  • Every feature of every plan
  • As many products, desk users and tickets as your servers take
  • A year of upgrades and email support
  • Helm chart, Docker Compose, or install scripts for Linux, macOS and Windows
  • Your data never leaves your infrastructure

ALIAS Platform

In development

Many deployments of ALIAS on your own infrastructure, one for each team, product line or business unit, created, upgraded and paused from one place.

On request

For use inside your organisation only: not for offering ALIAS to others as a service.

Contact us
  • A deployment per team, each with its own data, sign-in and limits
  • Its database on a shared server, a Postgres of its own, or one you run
  • Routes and certificates made for it (Ingress or Istio)
  • Upgrades, suspension and removal, with its data kept or dropped
  • Everything in Self-hosted, for every deployment

Every plan has what ALIAS is for: anonymous identities made by the service, reports with screenshots, attachments and telemetry, redaction on the device and on the server, answers pushed live, the user's own copy and erasure, and keys you can limit, quarantine and revoke.

Desk users are the people who signed in to the panel in the last 30 days. Prices are in euros, before VAT.

Something bigger? A dedicated deployment in the region you choose, an uptime commitment with a data processing agreement, and a named contact: get in touch.

Questions ​

What's a ticket? A report from a user, with its whole thread of replies and answers. Replies don't count again.

What happens at a limit? Nothing breaks. Reports keep arriving, and we ask you to move up a plan or buy more for that month.

Can I move between plans? Up or down, at any time. Your data stays where it is.

Anything else? Get in touch.