Users and their data

A user is an id the service made, shown as a short code and a glyph. There's no name, no account and no address unless they chose to leave a contact. Users lists them, with when each was last seen, their tickets, devices and whether there's a contact. Search by a part of the id, or show only the blocked.

Demo data.

A user's card

• Contact: hidden until you ask. Show contact (logged) shows it, marked Unverified, with the text they agreed to. That look is in the log under your name. It needs contacts.view.
• Consents on record: each consent they gave, and when they withdrew it.
• Tickets: all of theirs.

What you can do

Block	the service refuses them everything (their product hears that support isn't available to them), until Unblock. Needs users.block
Reset secrets	every device of theirs is signed out, and the product gets a new secret the next time, with the same id (a device that was taken, say). Needs users.block
Erase user	the id, its reports, attachments and contact deleted at once, for good. You type a short code to confirm. Needs users.erase

Users can do the same for themselves from your product: take a copy of everything kept about them, move to another device with a short code, and erase it all. The privacy text describes exactly this.